Privacy Policy

Go Connect Pvt. Ltd., Jaipur, Rajasthan, India · Last updated 11 October 2026

Go Connect Pvt. Ltd. ("Go Connect", "we") runs the school transport service for its partner schools and the Go Connect parent portal, the Go Connect app for parents and the Go Connect Driver app for bus drivers. This policy explains what data we hold, why, and the choices you have.

1. Data we hold

• Student and family details provided by the school or the parent: student name, class, section, admission number, school, parents' names, mobile numbers, email addresses and home address.
• Transport details: the bus (TT) number, pickup point, route and the driver's name and mobile number.
• Fee records: fees due, payments, receipt numbers, and payment references. Online card/UPI/net-banking payments are processed by Razorpay; we never see or store card numbers or banking passwords.
• Things you send us: payment screenshots you upload, complaints, address-change requests, ratings, and "not travelling" days.
• Driver app: the driver's name, mobile number and login PIN, trip start/end times, and the phone's location only at the moment the driver presses SOS, Delay or Breakdown. Bus positions come from the GPS device fitted in the bus, not from parents' phones.
• Device data: a notification token (so we can send bus and fee alerts) and basic technical logs needed to keep the service secure.

2. Why we use it

• To run the school transport service: routes, pickups, drivers and bus tracking.
• To collect transport fees, issue receipts, and send fee reminders.
• To send service messages by WhatsApp, SMS, email or app notification (login codes, receipts, driver changes, delays).
• To answer complaints and requests, and to keep the service safe and secure.

We do not sell your data, show advertising, or track you across other apps or websites.

3. Who we share it with

• The school your child attends, and the driver and staff of your child's bus (name, class, pickup point and parent contact only).
• Service providers that work for us under contract: Razorpay (payments), WhatsApp and SMS message providers, email delivery, and cloud hosting and database providers.
• Authorities, when the law requires it.

4. How long we keep it

We keep student and fee records while your child uses the transport service and afterwards for as long as accounting and tax law requires. Uploaded screenshots, complaints and logs are kept only as long as needed to resolve them and to keep the service secure.

5. Security

Data is sent over encrypted connections (HTTPS). Parents log in with a one-time code sent on WhatsApp; staff accounts are password-protected with role-based access, and each school's staff see only their own school's records.

6. Children

The apps are used by parents and drivers, not by children. A child's details are provided by the school or the parent so that we can provide the transport service.

7. Your choices and rights

• See your child's details, fees and receipts in the app or portal at any time.
• Ask us to correct wrong details, or use "Address Change" in the app.
• Ask us to delete your data when your child stops using the service (records the law requires us to keep, such as fee receipts, are kept for the required period).
• Turn off notifications in your phone's settings.

To make a request, email goconnectjpr@gmail.com from your registered email, or contact the transport office.

8. Changes

We may update this policy. The date at the top shows the latest version.

9. Contact

Go Connect Pvt. Ltd., Jaipur, Rajasthan, India · goconnectjpr@gmail.com · gccab.in